We have compiled this list of frequently asked questions with the help of many of our valued past guests. It is our goal to provide you with as much information about our resort to assist you in preparation of, and during your stay. This list of FAQ’s is constantly being updated with answers to questions most commonly asked by our guests. The first 4 questions are in relation to Covid-19.

Are you open for business?
Yes we are open for business however travel prior to May 19 2020 is only for essential travel. Reception hours may differ so please call us directly to confirm.

Are your facilities open?
Due to the current situation we have had to close our pool to ensure the safety of our guests.

Can I cancel free of charge?
Yes during this current situation guests can cancel free of charge.

Can I postpone/change my travel dates?
Yes guests can postpone their bookings.

Does the resort have Free Wi-Fi?
Yes the resort does have free Wi-Fi (download limits apply).

Are the apartments serviced daily?
Our apartments are not serviced daily as we are self contained apartments, bookings of 77 nights or more receive a mid stay service. Hotel Rooms receive a daily service unless specified. If you do wish to have a daily service it can be arranged for a fee.

Does the resort supply amenities?
As we are self contained apartments a small starter pack is provided with a few essential items to get you through the first day or so. These items are not replenished during the stay.

Do you have cot hire?
Yes we do. Cot hire is $40.00 for 1 night and $20.00 per night for 2 nights or more.

Do you have safe secure parking?
Yes we do have free safe secure undercover parking.

Is your reception open 24 hours?
We do not have a 24 hour reception desk. If you do require after hours check in please contact us directly to arrange prior to arrival.

What time is check-in?
Check in time is 2:00pm. If you would like to discuss an earlier check-in time please contact us directly to arrange prior to arrival.

What time is check-out?
Check out time is 10:00am. If you would like to discuss a later check-out time please contact us directly to arrange prior to departure.

 

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